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THE BUSINESS OF EXPERIENCE

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How Should We Decide What to Stop Doing This Quarter?

10 hours ago
2 min read

The new quarter starts with a list of priorities and almost none of the old work disappears. Managers are asked to focus while continuing to deliver every report, meeting, exception and initiative accumulated over previous years. The plan describes a different business; the diary preserves the old one.

Deciding what to stop requires an explicit comparison between the value of existing work and the capacity needed for the next priorities. The answer should identify the activity, the consequences of stopping, the owner and the capacity that will actually be released.

Begin with work rather than departments. Ask teams to identify recurring activity that consumes meaningful time without a clear customer, commercial or essential operating purpose. Include reports nobody uses, repeated approvals, duplicated checks and offers that create disproportionate complexity. Avoid assuming that an activity is unnecessary merely because its value is not immediately visible to leadership.

Find the dependency before removing the task

For each candidate, ask who relies on the output and what decision it supports. A report may appear unused because the recipient has found another source; a seemingly minor check may prevent an expensive failure. Speak with the people doing and receiving the work before deciding.

Then distinguish stopping from simplifying. The business might need the information less frequently, need fewer approval stages or need a different standard for low-risk decisions. Removing a task while leaving its underlying requirement unresolved often causes it to return under another name.

Use a reversible trial where appropriate. Pause a low-risk activity for a defined period, tell the affected people and monitor the consequences. Do not apply that approach casually to safety, legal or other essential obligations. Those require appropriate expertise and a clear understanding of the duty.

Make the released capacity real

A stop decision should explain what happens to the time or money. If a manager no longer prepares an unnecessary weekly report, specify the work that takes its place. Otherwise the space is likely to fill with the next urgent request, and the strategic benefit remains imaginary.

Consider the emotional cost as well. Someone may have built a programme, defended it and invested considerable effort in making it work. Leadership should be able to acknowledge that contribution while deciding that the business now needs something different. Treating every discontinued activity as a past mistake makes future decisions harder.

Record the reason and the condition for reconsideration. This prevents a stopped task returning because one senior colleague misses it, without examining why it was removed. It also allows the business to restore a useful activity when circumstances genuinely change.

At the next planning meeting, ask each priority owner what existing demand will be reduced to make delivery possible. A plan with no answer is relying on additional effort as its principal resource. FUSIONscore can help expose where leadership intent conflicts with the work the organisation continues to require.

Illustrative stock photograph. Photo: Tima Miroshnichenko via Pexels. Image licence.

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