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THE BUSINESS OF EXPERIENCE

The Q Branch journal for leaders of experience-led businesses.

Where Brand, People and Operations meet the customer.

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Before the New Week Begins, Choose the Leadership Habit You Will Stop

16 hours ago
3 min read

Before adding another leadership commitment to next week's diary, consider which existing habit makes other people's work harder. The answer may be small and familiar: answering before a colleague has finished, changing a priority informally or requesting an update that duplicates information already available.

Stopping one of those habits can create space for a more useful response. The choice should be specific enough to observe and connected to a consequence the business recognises. A general promise to become a better leader is harder to practise and easier to declare complete without evidence.

This is a focused working exercise for the week ahead. It does not require a personal reinvention or a new organisation-wide programme.

Choose a habit with a visible downstream cost

Ask a trusted colleague which repeated action creates avoidable work or uncertainty. Invite an example and listen for the operational consequence. Resist explaining the intention before understanding the effect.

An illustrative founder might discover that exploratory comments are regularly interpreted as new priorities. The resulting cost is not simply confusion. Employees begin work that competes with agreed commitments, then wait for clarification about which instruction takes precedence.

The habit to stop could be issuing unlabelled ideas in operational conversations. The replacement might be to state clearly whether a comment is a question for exploration or an authorised change. The leader then records genuine changes through the agreed decision process.

Define the replacement before the situation returns

Removing a familiar response leaves a gap. Decide what you will do when the relevant situation occurs. If the habit is taking over a routine decision, the replacement could be asking for the owner's recommendation and checking it against the agreed boundaries.

Keep the response practical. It should fit the available time and respect situations requiring immediate action. The aim is better judgement, not rigid compliance with a self-imposed script.

Tell the affected colleague what you are trying to change and invite a brief reminder when appropriate. Do not make them responsible for managing your behaviour. Their role is to provide useful feedback, while you retain responsibility for the attempt and its consequences.

Review examples at the end of the week

Record a few occasions when the habit appeared, what you did and what happened next. Include missed attempts without turning the review into self-criticism. They may show that the situation was different from what you expected or that the replacement needs adjusting.

Ask whether the change helped the work. Did the colleague make a sound decision? Was there less duplicated activity? Did the team understand the priority more clearly? A behaviour change has value when it improves the relevant interaction or process, rather than merely satisfying a personal target.

If the problem persists, examine the surrounding conditions. An unclear role, contradictory measure or missing authority may be reinforcing the habit. Personal effort and organisational design often need to change together.

The leadership calendar is one place to make the experiment real. Reserve a short review and decide what evidence you will bring. At the end of the week, choose whether to continue, refine or replace the attempt.

For leaders who want a broader starting point, Q Branch's FUSION Score can prompt reflection across brand, people and operations. Whatever route you choose, begin with a behaviour specific enough for the people around you to notice when it changes.

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